Privacy Policy
Your privacy matters to us and we respect your personal information
Information We Collect From You
We collect information that you provide directly when interacting with our website and services. This collection occurs through various touchpoints including contact forms, newsletter subscriptions, and account creation processes. The information we gather helps us deliver, maintain, and improve our services while personalizing your experience.
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→Contact details including name, email address, and phone number when provided
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→Account credentials and preferences when you create user profiles
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→Communication content when you contact our support team or participate
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→Usage data including pages visited, time spent, and interaction patterns
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→Technical information such as IP address, browser type, and device identifiers
We also collect information automatically through cookies and similar technologies as detailed in our Cookie Policy. This automated collection helps us understand how visitors use our website and identify areas for improvement.
How We Use Your Information
The information we collect serves multiple purposes that benefit both your experience and our operations. We use data to provide requested services, respond to inquiries, send communications you have opted into receiving, and improve our website functionality. Analysis of usage patterns helps us identify technical issues and optimize user experience across devices.
We may use your information to personalize content and recommendations based on your interests and behavior. Marketing communications will only be sent when you have provided explicit consent, and you can withdraw this consent at any time. We also use data for security purposes, fraud prevention, and compliance with legal obligations under Australian law.
Your Rights Under Australian Privacy Law
Australian privacy legislation provides you with specific rights regarding personal information. You can request access to data we hold about you, seek corrections to inaccurate information, and request deletion in certain circumstances. We respond to these requests within required timeframes.
Right to Access Information
You can request copies of personal data we maintain about your account and activities
Right to Correct Data
You may request corrections when personal information we hold is inaccurate or incomplete
Right to Delete Information
You can request deletion of personal data subject to legal retention requirements
Right to Data Portability
You may request personal information in portable formats where technically feasible and applicable
Information Sharing and Third Parties
We do not sell personal information to third parties. Information sharing occurs only in specific circumstances necessary for service delivery. We may share data with service providers who assist with hosting, analytics, email delivery, and other operational functions. These providers are contractually obligated to protect information and use it only for specified purposes.
We may disclose information when required by Australian law, in response to legal processes, or to protect rights and safety. Business transfers resulting from mergers or acquisitions may involve information transfer to new entities, though privacy protections would continue applying. We ensure third parties maintain adequate security standards before sharing information.
Security Measures and Data Protection
We implement technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Security measures include encryption, access controls, secure servers, and regular security assessments. Staff members receive training on data protection responsibilities and privacy compliance requirements.
Despite protective measures, no internet transmission or electronic storage proves completely secure. We cannot guarantee absolute security but commit to promptly addressing any breaches that occur. You can enhance security by maintaining confidential account credentials and using secure connections when accessing our services.
Contact Us About Privacy Matters
Address: 95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia
Phone: +61.7.5498.7396
Email: content@xalorienva.com